Last Updated: November 2025
Introduction
NUWALL WALLPAPERS PRIVATE LIMITED ("Nuwall," "we," "our," or "us") operates the Nuwall B2B platform, including our website and dealer mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our dealer platform or app, you agree to the collection and use of information as described in this Privacy Policy. For any questions, contact us at shashank.mishra@nuwall.in.
1. Information We Collect
1.1 Personal and Business Information
- Full name, business/company name, email, phone
- Business and delivery addresses
- GST details, registration documents, dealer certifications
1.2 Transaction Data
- Order history and details, product preferences
- Payment records (securely processed), delivery info
- Sales analytics, invoices, and support communications
1.3 Technical Information
- Device type, operating system, IP address, app usage
- Crash logs, performance data, and website interaction
1.4 App Permissions
- Location for nearest warehouse, route optimization, delivery tracking
- Notifications for order updates and alerts
- Device ID for app analytics and fraud prevention
- You can manage or revoke permissions via device settings. Limited access may affect app functionality.
2. How We Use Your Information
- Process and fulfill orders
- Manage dealer accounts and verify credentials
- Provide real-time stock updates across warehouses
- Enable order tracking and delivery notifications
- Generate sales analytics and securely process payments
- Communicate product news, offers, and support messages
- Improve our platform, prevent fraud, and comply with laws
3. Information Sharing and Disclosure
- Service Providers: Razorpay (payments), delivery partners, cloud storage, analytics, notification services
- Legal Requirements: Disclosure if required by law, to protect rights, prevent fraud, or enforce agreements
- Business Transfers: In mergers or acquisitions, information may transfer; dealers will be notified
- We do not store card/bank/UPI PIN; payment data is securely processed by Razorpay (PCI-DSS compliant)
4. Data Security
- SSL/TLS encrypted transmission
- PCI-DSS compliant payment gateways
- Access controls and authenticated logins
- Encrypted cloud backups and regular security audits
- Employee data protection training
- No transmission or storage method is 100% secure; we continuously improve protections
5. Data Retention
- While your dealer account is active or required by law (e.g., 7 years for financial records)
- To resolve disputes, enforce agreements, or legitimate business purposes
- Data no longer needed is securely deleted or anonymized
6. Your Rights
- Access, correct, or delete your data (subject to legal requirements)
- Withdraw consent for processing (where applicable)
- Opt-out of promotional communications
- Export your data
- Object to certain processing uses
- Contact: shashank.mishra@nuwall.in (response within 30 days)
7. Third-Party Services and Links
Our platform may integrate third-party services such as Razorpay, delivery tracking, and communication tools. We are not responsible for their privacy practices. Please review their policies carefully.
8. Business Use
The platform is intended for business use by registered dealers aged 18+. We do not knowingly collect information from individuals under 18.
9. Cookies and Tracking Technologies
Cookies and similar technologies are used for login, session management, analytics, and personalization. You can control cookies via your browser or device, but some features may be impacted. Mobile app analytics SDKs (e.g., Firebase) may collect usage data to improve performance and prevent fraud.
10. Communication Preferences
- Email: order confirmations, updates, newsletters
- SMS: delivery alerts and important notifications
- In-app notifications: product updates and new features
- Phone/WhatsApp: verification and support
- Transactional messages are required; promotional communications can be opted out via unsubscribe links or app settings
11. Apple App Store Disclaimer
The Nuwall Dealer App is distributed via the Apple App Store. Apple is not responsible for the app, content, or services. Nuwall, not Apple, is responsible for app support, maintenance, and privacy practices.
12. App Updates and Availability
We may release updates or changes to the app at any time. Continued use after updates signifies acceptance. We may discontinue the app or specific features at our discretion.
13. Governing Law
This policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of Coimbatore, Tamil Nadu, India.
14. Contact Us
- NUWALL WALLPAPERS PRIVATE LIMITED
- 07/207 K, N.n Palayam, Pattanam Villege, cbe 16, Palladam, Pallapalayam, Coimbatore, Tamil Nadu, 641016, India
- Email: shashank.mishra@nuwall.in
- Phone/WhatsApp: +91 8925942858
- Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST
15. Acceptance
By using the Nuwall dealer platform or app, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your privacy and data security are important to us, and we are committed to protecting your information responsibly.
Last Updated: November 2025